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What is Business system analyst (BSA), what they do and Salary expectations

Posted on August 22, 2012

With the digitization of the workplace and the rise of remote work, organizations are looking for ways to improve the way they work more than ever. In practice, this means ensuring that their teams use the best tools for the job, that the processes and procedures are as effective and efficient as possible, and that the technology a company invests in aligns with its business goals.

Call in the business systems analysts. BSAs are tech-savvy strategists who act as liaisons between the business side of an organization and the technologies and services used. They are experts in both IT systems and understanding the needs of businesses. Because BSAs are in high demand, with competitive salaries, solid job growth in the coming years, and diverse opportunities across all sectors, the profession has become essential to improving business processes and increasing productivity.


What Is a Business Systems Analyst (BSA)?

To understand the role of a business systems analyst, you must first understand what a “business system” is. Business systems include everything from software and hardware to processes, procedures, and workflows—in other words, all of the ways people communicate, collaborate, and complete organizational tasks.

Business systems analysts, also known as computer systems analysts or systems analysts, are information technology professionals who collect and analyze business systems data to determine where improvements can be made. BSAs are fundamentally technical, analytical, and empathetic problem solvers who can assist in identifying business problems and needs, developing data-backed solutions, and assisting organizations in making those improvements while staying within budget and satisfying stakeholders.


What Does a Business Systems Analyst Do?

A business systems analyst’s roles and responsibilities vary greatly depending on the organization or team they join, the project they’re working on, and whether they work in-house for a company or as consultants.


Business Systems Analyst Job Description

A business systems analyst’s primary responsibility is to assist organizations in becoming more effective and efficient at what they do. This varies greatly from company to company and team to team.

In a Google job listing for a business systems analyst in its human resources division, for example, the company seeks a BSA who can assist it in creating a timely, secure, and scalable end-to-end onboarding experience for new hires. This position necessitates subject matter expertise in HR-related processes, systems, and integration, as well as collaboration with engineers and platform teams and comfort with first- and third-party technology.



  1. Collaboration with business stakeholders is required to understand their processes and data requirements in order to develop robust solutions that meet their objectives and specified outcomes.
  2. Collaborate with end-user groups to define project KPIs and metrics and design, build, deploy, and support solutions using Google’s cutting-edge internal technology and analytical platforms.
  3. Project management of system implementation projects (e.g., requirements documentation, system design, test documentation/execution, issue identification and resolution).
  4. Provide subject matter expertise for HR-related processes, systems, and integrations, as well as identify and triage issues caused by bugs, functional changes, and so on.


Business Systems Analyst Roles and Responsibilities

The ability to problem-solve and find ways for an organization to work more effectively is a consistent responsibility listed across most BSA job postings, whether it is through overhauling old systems, keeping a finger on the pulse of relevant industry trends, analyzing and understanding how people within a team or organization currently work, and what tools—hardware, software, or new systems—are needed to make them more efficient.

Many BSAs are in charge of implementing technology solutions, including project management, budget design, communicating developments to managers, and accepting feedback from stakeholders.


BSA Salary Expectation

The value of BSAs to businesses is reflected in their pay, with the average salary of a BSA in Canada being around $71,011, according to Glassdoor.

BSA salary in canada

Source: Glassdoor


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